Neff Realty LLC (“Neff Realty,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling the personal information provided to us.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, inquire about a property, submit a rental application, make a payment, submit a maintenance request, or otherwise interact with Neff Realty LLC.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with Neff Realty LLC.

Contact Information

We may collect information such as:

• Name
• Mailing address
• Email address
• Telephone number
• Preferred method of communication

Rental Inquiry and Application Information

If you inquire about or apply for a rental property, we may collect information such as:

• Current and previous addresses
• Employment information
• Income information
• Rental history
• References
• Date of birth
• Identification information
• Information necessary to verify your identity
• Other information you voluntarily provide as part of an application

When permitted by law and necessary for evaluating a rental application or tenancy, additional information may be obtained through third-party tenant screening, credit reporting, background screening, or reference services.

Tenant and Property Management Information

For current tenants, we may collect information related to:

• Lease and rental information
• Payment history
• Account balances
• Maintenance requests
• Property-related communications
• Emergency contact information
• Records of notices and correspondence
• Information necessary to administer the landlord-tenant relationship

Payment Information

If you make a payment or authorize an electronic payment, information associated with that transaction may include:

• Bank account information
• Bank routing information
• Payment amount
• Payment date
• Transaction information
• Billing information
• Credit or debit card information

Some electronic payments may be processed by third-party payment processors. When a third-party provider processes a payment, payment information may be collected and maintained directly by that provider rather than by Neff Realty LLC.

We encourage users to review the privacy policies and terms of any third-party payment provider they use.

Maintenance Requests

If you submit a maintenance request, we may collect:

• Your name
• Property address or unit number
• Contact information
• Description of the maintenance issue
• Photographs or other information you choose to provide
• Information regarding permission to enter the property
• Scheduling information

Information from a maintenance request may be shared with employees, property owners, contractors, vendors, or service providers when reasonably necessary to inspect, diagnose, schedule, or complete the requested work.

Website and Technical Information

When you visit our website, certain information may be collected automatically, such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location based on IP address
• Date and time of visits
• Website interactions and usage information

This information may be collected through cookies, website analytics services, server logs, or similar technologies.

2. How We Use Information

Neff Realty LLC may use personal information for legitimate business purposes, including to:

• Respond to questions and inquiries;
• Provide information about available properties;
• Process and evaluate rental applications;
• Verify information provided by applicants;
• Conduct legally permitted tenant or background screening;
• Prepare and administer leases and rental agreements;
• Manage tenant accounts;
• Collect and process rental and other payments;
• Send invoices, receipts, notices, and account information;
• Communicate with tenants, applicants, property owners, vendors, and customers;
• Receive, schedule, and respond to maintenance requests;
• Manage, maintain, and improve properties;
• Provide property management and related services;
• Maintain business, accounting, and legal records;
• Protect our properties, tenants, customers, employees, and business;
• Prevent or investigate suspected fraud or unauthorized activity;
• Maintain and improve our website;
• Understand how visitors use our website;
• Comply with applicable laws, regulations, court orders, and legal obligations; and
• Establish, exercise, or defend legal rights or claims.

We may also use information for another purpose when you have authorized or requested that use.

3. Rental and Tenant Screening

Neff Realty LLC may use third-party consumer reporting agencies, tenant screening companies, reference services, or other providers when evaluating rental applications or making other housing decisions permitted by law.

Depending on the service used, screening information may include credit history, rental history, eviction information, criminal history, identity verification information, employment information, income verification, references, or other legally permissible information.

The use of consumer reports for housing purposes is subject to applicable law, including the federal Fair Credit Reporting Act.

If Neff Realty LLC takes an action based partly or entirely on information contained in a consumer report, any notices required by applicable law will be provided separately from this Privacy Policy.

4. How We May Share Information

Neff Realty LLC does not disclose personal information unnecessarily. We may share information when reasonably necessary for operating our business, providing services, managing properties, or complying with the law.

Information may be shared with categories of recipients including:

Property Owners

When Neff Realty LLC manages property on behalf of another owner, information may be shared with that property owner when reasonably necessary for the management, leasing, maintenance, financial administration, or legal operation of the property.

Service Providers and Contractors

We may share information with companies or individuals that provide services on our behalf, including:

• Property maintenance contractors
• Plumbers, electricians, HVAC contractors, and other repair providers
• Accounting and bookkeeping providers
• Payment processors
• Banking and financial service providers
• Website hosting providers
• Email and communications providers
• Information technology providers
• Property management software providers
• Tenant screening and consumer reporting providers
• Insurance providers
• Attorneys, accountants, and other professional advisers

These parties may receive information necessary to perform the services for which they have been engaged.

Legal and Governmental Disclosures

We may disclose information when we reasonably believe disclosure is required or permitted by law, including in response to:

• Court orders
• Subpoenas
• Legal proceedings
• Government requests
• Law enforcement requests
• Regulatory requirements

We may also disclose information when reasonably necessary to protect the safety, property, legal rights, or legitimate interests of Neff Realty LLC, property owners, tenants, applicants, employees, or others.

Business Transactions

If Neff Realty LLC or a property we manage is sold, transferred, reorganized, or involved in another business transaction, relevant records and personal information may be transferred as part of that transaction as permitted by law.

5. Sale of Personal Information

Neff Realty LLC does not sell personal information to third parties in exchange for monetary payment as part of its ordinary business operations.

Information may, however, be disclosed to service providers and other parties as described in this Privacy Policy when necessary to operate our business, manage properties, provide requested services, process transactions, or comply with applicable law.

Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” differently. Where applicable law provides specific rights regarding these activities, Neff Realty LLC will honor those rights to the extent required by law.

 Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We may share Your personal information in the following situations: With Service Providers: we may share your personal information with service providers to monitor and analyze the use of our service, or to contact you. For Business Transfers: we may share or transfer your personal information in connection with, or during negotiations for, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. With Affiliates: we may share your information with our affiliates, in which case those affiliates will be bound by this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. With Business Partners: we may share your information with our business partners to offer you certain products, services or promotions. With Other Users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. With Your Consent: we may disclose your personal information for any other purpose with your consent.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on your device that may help a website remember preferences, understand website traffic, improve functionality, or analyze how visitors interact with a website.

We may use cookies or similar technologies for purposes such as:

• Operating essential website functions;
• Remembering website preferences;
• Measuring website traffic;
• Identifying commonly visited pages;
• Understanding how visitors use the website;
• Improving website performance and usability; and
• Protecting the website from fraudulent or malicious activity.

Third-party website services, embedded content, maps, videos, analytics tools, social media features, or other integrations may also place or access cookies according to their own privacy policies.

Most web browsers allow users to block, limit, or delete cookies through browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

7. Third-Party Websites and Services

Our website may contain links to or integrations with websites and services that are not operated by Neff Realty LLC.

These may include services used for:

• Online payments;
• Rental applications;
• Property listings;
• Mapping and directions;
• Accounting;
• Tenant screening;
• Social media;
• Videos;
• Website analytics; or
• Other business functions.

When you leave our website or provide information directly to a third-party service, that provider's privacy policy and terms govern its collection and use of your information.

Neff Realty LLC is not responsible for the privacy practices, content, or security of independently operated third-party websites or services.

8. Email and Text Communications

If you provide us with an email address or telephone number, we may use that information to communicate with you regarding matters such as:

• Rental inquiries
• Applications
• Lease information
• Invoices
• Payments
• Account balances
• Maintenance
• Property notices
• Appointments
• Other matters related to your relationship with Neff Realty LLC

Where separate consent is required for a particular type of electronic communication, we will request that consent as appropriate.

Providing an email address or telephone number through the website does not, by itself, authorize every possible type of marketing or automated communication.

9. Data Security

Neff Realty LLC takes reasonable administrative, physical, and technical measures appropriate to the nature of the information we maintain to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, computer system, or storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically or maintained by third-party service providers.

Users should avoid sending highly sensitive information through ordinary email or general website contact forms unless specifically instructed to do so through an appropriate secure process.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and as necessary to:

• Manage rental properties and tenant accounts;
• Complete transactions;
• Maintain accounting and business records;
• Comply with legal and regulatory requirements;
• Resolve disputes;
• Enforce agreements;
• Respond to claims; and
• Protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary and no legal or legitimate business reason requires its retention, we may securely delete, destroy, or de-identify it.

11. Your Privacy Choices and Requests

You may contact Neff Realty LLC if you would like to:

• Ask what personal information we maintain about you;
• Update or correct information you previously provided;
• Request deletion of certain information;
• Ask questions about how your information is used;
• Request that we stop certain communications; or
• Exercise another privacy right available to you under applicable law.

Some requests may be subject to limitations. For example, we may need to retain information to comply with a lease, maintain accounting or transaction records, comply with legal obligations, resolve disputes, prevent fraud, establish or defend legal claims, or fulfill another legitimate purpose permitted by law.

We may also need to verify your identity before fulfilling a request involving personal information.

Requests may be submitted using the contact information listed at the end of this Privacy Policy.

12. Indiana Privacy Rights

Indiana's Consumer Data Protection Act provides certain privacy rights to Indiana consumers when the law applies to a particular business and processing activity.

Where Neff Realty LLC is subject to the Indiana Consumer Data Protection Act or another applicable consumer privacy law, eligible consumers may have rights that include the ability to:

• Confirm whether their personal data is being processed;
• Request access to certain personal data;
• Correct certain inaccurate personal data;
• Request deletion of certain personal data;
• Obtain certain personal data in a portable format;
• Opt out of certain targeted advertising, sales of personal data, or qualifying profiling activities;
• Appeal certain decisions regarding privacy requests; and
• Exercise applicable privacy rights without unlawful discrimination.

These rights are subject to the definitions, exceptions, limitations, and eligibility requirements established by applicable law.

To submit a privacy request, contact Neff Realty LLC using the information provided in the Contact Us section below and clearly identify the request as a Privacy Request.

We may request information reasonably necessary to verify your identity before processing the request.

If an applicable law provides a right to appeal our response to a privacy request, you may submit an appeal using the same contact information and identify the request as a Privacy Request Appeal.

13. Children's Privacy

The Neff Realty LLC website and services are not directed toward children under 13 years of age, and we do not knowingly use the website to solicit personal information directly from children under 13.

If we learn that personal information has been collected through the website from a child under 13 in circumstances where parental consent is required, we will take reasonable steps to address or delete that information as required by applicable law.

14. Security Incident Notifications

Although we take reasonable precautions to protect personal information, security incidents can occur.

If a security incident involving personal information occurs, Neff Realty LLC will investigate the matter and provide any notifications required by applicable law.

15. Do Not Track and Browser Privacy Controls

Some web browsers and devices provide privacy preferences or “Do Not Track” signals.

Because website technologies and legal requirements regarding these signals continue to evolve, our website may not respond to every browser-based privacy signal unless required by applicable law.

You may still manage cookies and other tracking technologies through your browser settings and any privacy controls made available on our website.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the effective date will be revised.

We encourage users to periodically review this page for updates.

17. Relationship to Other Agreements

This Privacy Policy describes Neff Realty LLC's general privacy practices.

It does not replace or modify the terms of a lease, rental application, payment authorization, property management agreement, tenant screening disclosure, or other agreement or legally required notice.

Where another document contains additional privacy or information-handling requirements applicable to a particular transaction or relationship, that document may apply in addition to this Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Neff Realty LLC
PO Box 8
Montpelier, IN 47359
joelneff@neffrealtyllc.com
(765) 728-2246

For privacy requests, please include “Privacy Request” in the subject line or clearly state that you are contacting us regarding your personal information.

Last Updated: August 17, 2026